GHC is a health clinic that offers a digital platform allowing users to perform various activities such as scheduling medical appointments, purchasing medication from pharmacies, using laboratory services, communicating with doctors through online chat, and accessing at-home care services.

Users often struggle when interacting with the interface due to its inconsistent layout, which makes the visual elements appear cluttered and confusing. This lack of structure can cause them to tap the wrong buttons or features, as their attention is easily drawn away by the disorganized content. As a result, navigating the interface becomes inefficient and leads to a less pleasant overall experience.